Quality Cottages Reviews

Just arrived at the cottage we booked after a 7 hour drive to find there is no running water. Tried calling the mobile number for the owner which goes to an answering machine, left a message with no reply, tried calling the quality cottages helpline, again no response. Now sat deciding if we should wait, with no washing facilities or flushing toilets, or to just drive 7 hours back home and write the whole thing off. Hopefully someoone will see this review and get in touch with us soon, though I'm not expecting much. Definitely book with another company.

Update : do not, under any circumstances book with quality cottages. We have had no water for 2 days and on attempting to complain they are denying even taking the booking, despite us being in the property and providing our address and payment details.

Very disappointed with 'villa' near Neyland. Property had damp walls clearly visible and extremely musty. '3rd' top bedroom not fit for purpose very dangerous. Not properly cleaned, hairs in sink, carpets dirty, showers poor. Overpriced. Other property on site much better but still dirty. Leisure very good.

Our fifth visit in ten years! Had a lovely time again, location superb and cottage very good and comfortable. Aberdaron has something special about it, hard to define but wonderful.
One problem, the mattresses are the type that increase body heat so, at times, not very comfortable.

We had a wonderful stay Hendy Plas Marian. 8 of us stayed there for 3 nights over Easter, house was beautiful and clean. Nice quiet location but a fairly short drive to lovely beaches etc. would definitely recommend, especially for a larger group.

We stayed at Ty Mor, Manorbier last week. Simply perfect! Great location a short walk from the castle, beach and village shop. Immaculately clean with lovely furnishings and facilities. Access to the drive is quite narrow and would be impossible with a big 4x4 (we have a small 4x4 - Volvo XC 40 and just squeezed into the gateway. Overall we loved it and definitely want to come back!

Shore Cottage is a beautiful spacious modern cottage with the best views and a super hot tub.
Everything in the cottage worked and was of the highest standard - cottage was clean and welcoming touches - flowers, milk in the fridge
Conversations with the office were efficient and booking was easy on line
I was unable to get insurance though which was a worry as Covid is still around

A really relaxing holiday at Ty Fferm, Solva. We had to re-scheule our holiday due to illness last year and re-booking was made very easy. Ty Fferm was a super homely place to stay, spotless and the owners were very welcoming. Would certainly recommend Ty Fferm and Quality Cottages to friends and relatives.
S. C.

Searched the site for dog friendly cottages and found one we were interested in but it stated would accept 1 less dog than we have. Phoned the team to ask if there was any chance an extra dog would be accepted. The lady on the phone was very friendly and helpful and took some details. She got the agreement of the owners to take an extra dog and emailed me back very quickly. This enabled me to book within 4 hours of finding the property online. Great service thanks.

Haven view. ref.309713
I can make it a very long story, but is is simply the best and most beautiful cottage I have ever rented. And I have travelled the whole world for my work. And oh yes, definitely not to forget the breathtaking views from cottage over the bay. Great place!

What a lovely cottage. Spotlessly clean throughout and so well equipped. Everything you could possibly need and plenty of nice little touches. Sian, the owner called in the day we arrived as she didn't have my mobile and needed to check if everything was ok. One thing we particularly liked was the summerhouse and deck, lovely to sit and watch the tide come and go. Thank you to everyone for helping to make a much needed break so enjoyable

I had no problem to start with but when I reached filling in the details for filling in the particulars for the Bank details etc I was very confused and kept getting it wrong I was very confused by it all I managed to finish about 20 mins all together. I think I will use the telephone order line next time I always used it in the past so I think it is a case of stick to what you know.

A very good experience with Quality Cottages as a first time user. The cottage was clean, everything was well organised and the manager was very accommodating about letting us access the property before the official entry time.

The cottage could have done with a few more home basics, such as toilet roll and hand wash, and there were some issues with hot water in the showers. But a very good stay overall and I would use the company again.

(Llechwedd)

Have just booked another holiday with Quality Cottages. I have stayed in their Cottages previously and they are excellent. What you see advertised is what you get. I highly recommend them for their high standards, choice and excellent quality. For beautiful holidays in Wales, look no further!

First time user of Quality Cottages and experienced user of other similar sites. Found web site very friendly and easy to search for Wales based accommodation. Did not require creation of account before commitment of booking (this is done later) to ensure we get the cottage sought. Experience was flawless, will use again.

Above and beyond customer service. I had foolishly left some glasses at a property last October, and while they were retrieved and taken to the St Davids office lockdown meant that nobody set foot in there for months.Today a parcel arrived containing my perfectly intact glasses together with a couple of bonio for my dog. He knows there is always a dish on the steps outside and has found closure difficult!
Above and beyond. Thank you Jess and team.